01 Acceptance of Terms

By accessing, browsing, registering, placing an order, selling products, or otherwise using Grid Ecommerce, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, you should discontinue use of the platform.

02 Platform Use

Grid Ecommerce provides ecommerce-related features that may include product browsing, customer accounts, seller accounts, shopping cart functionality, ordering, payment processing, delivery information, promotions, reviews, support, and other related services.

Available features may change, be added, modified, restricted, or removed from time to time.

03 User Accounts

Certain features may require users to create an account and provide accurate, complete, and current information.

Users are responsible for:

• Maintaining the confidentiality of account credentials
• Providing accurate account and contact information
• Keeping account information reasonably up to date
• Activities conducted through their account
• Promptly reporting suspected unauthorized account access

04 Product Information

We aim to present product information as accurately as reasonably possible. However, product descriptions, images, specifications, colors, availability, dimensions, packaging, and other information may occasionally vary.

Where products are listed by third-party sellers, the relevant seller is responsible for the accuracy and completeness of its product information.

05 Pricing & Availability

Product prices, stock levels, promotions, discounts, delivery charges, and availability may change without prior notice.

A product displayed on the platform is not guaranteed to remain available until an order is successfully accepted and processed.

06 Orders

Submission of an order does not necessarily constitute final acceptance. Orders may be subject to availability, verification, payment confirmation, seller acceptance, fraud screening, delivery feasibility, or other reasonable checks.

Grid Ecommerce or the applicable seller may cancel or decline an order where reasonably necessary, including in cases of stock unavailability, suspected fraud, incorrect information, technical error, or policy violation.

07 Payments

Available payment methods may vary depending on the order, seller, customer location, platform configuration, or third-party payment provider.

Users are responsible for providing valid and authorized payment information. Payment processing may be handled by independent payment providers, banks, mobile financial services, card networks, or other third parties.

Grid Ecommerce does not control the independent processing times, approvals, failures, reversals, or other actions of third-party payment providers.

08 Delivery & Fulfilment

Delivery availability, charges, estimated timelines, and fulfilment methods may depend on the product, seller, courier, location, order size, and other relevant factors.

Delivery estimates are generally provided for convenience and may be affected by weather, traffic, public holidays, operational conditions, third-party logistics, or other circumstances beyond reasonable control.

09 Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are governed by the applicable Return Policy, Refund Policy, seller conditions, and any product-specific requirements displayed on the platform.

Customers should review the relevant policies before completing a purchase.

10 Sellers & Marketplace Transactions

Where Grid Ecommerce operates with third-party sellers, those sellers remain responsible for their products, listings, pricing, stock information, fulfilment obligations, warranties, and applicable legal responsibilities.

Sellers must comply with the applicable Seller Policy and other platform requirements.

11 Promotions, Offers & Coupons

Promotional campaigns, discount codes, coupons, vouchers, flash sales, loyalty benefits, and other offers may be subject to separate conditions.

Promotions may have eligibility requirements, usage limits, expiry dates, exclusions, minimum order values, or other restrictions.

Grid Ecommerce may modify or discontinue promotions where reasonably necessary, subject to applicable requirements.

12 Reviews & User Content

Users may be permitted to submit ratings, reviews, comments, images, or other content.

Users must not submit content that is unlawful, fraudulent, abusive, misleading, defamatory, infringing, harmful, or unrelated to the relevant product or service.

Grid Ecommerce may moderate, restrict, or remove content that violates applicable policies or legal requirements.

13 Prohibited Use

Users must not use the platform to:

• Engage in fraudulent, deceptive, or unlawful activity
• Attempt unauthorized access to accounts, systems, or data
• Interfere with platform security or normal operation
• Distribute malware, harmful code, spam, or automated abuse
• Impersonate another person or organization
• Manipulate reviews, orders, promotions, or platform processes
• Violate intellectual property or other rights

14 Intellectual Property

The platform design, branding, software, graphics, logos, text, layout, features, and other platform materials may be protected by applicable intellectual property rights.

Users may not reproduce, modify, distribute, commercially exploit, or use protected platform materials without appropriate authorization.

15 Third-Party Services & Links

Grid Ecommerce may integrate with or link to third-party services such as payment providers, couriers, social platforms, external websites, or other service providers.

Third-party services are governed by their own terms, policies, availability, and operating practices. Grid Ecommerce is not responsible for independent third-party services beyond the extent required by applicable law.

16 Privacy & Personal Information

Personal information collected through the platform may be handled in accordance with the applicable Privacy Policy.

Users should review the Privacy Policy to understand how information may be collected, used, stored, or shared in connection with platform services.

17 Service Availability

Grid Ecommerce aims to maintain reliable platform access but does not guarantee that services will always be uninterrupted, error-free, secure, or available at all times.

Access may be affected by maintenance, updates, technical issues, internet availability, security events, third-party systems, or circumstances beyond reasonable control.

18 Limitation of Responsibility

To the extent permitted by applicable law, Grid Ecommerce will not be responsible for indirect, incidental, consequential, or other losses arising solely from circumstances beyond its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any right or responsibility that cannot lawfully be excluded or limited.

19 Suspension or Termination

Grid Ecommerce may restrict, suspend, or terminate access to accounts or platform features where reasonably necessary for security, suspected fraud, misuse, legal compliance, policy violations, or protection of users and the platform.

20 Changes to These Terms

These Terms & Conditions may be updated periodically to reflect changes in services, platform features, business practices, legal requirements, or applicable policies.

Continued use of the platform after updated terms become effective may constitute acceptance of the revised terms where permitted by applicable law.

21 Governing Requirements

These Terms & Conditions are intended to operate in accordance with applicable laws and regulatory requirements.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22 Contact Us

If you have questions regarding these Terms & Conditions, please contact us through the official contact details provided on the Grid Ecommerce website.