1. Seller Registration and Account Information

Sellers must provide accurate, complete, and up-to-date information when creating and maintaining a seller account. Where verification or additional information is required, sellers may be requested to provide relevant business, identity, contact, payment, or other supporting information.

Sellers are responsible for maintaining the confidentiality and security of their account credentials and for activities conducted through their seller accounts.

2. Product Listings

Sellers are responsible for ensuring that all products listed through their accounts are accurately represented. Product titles, descriptions, images, prices, specifications, availability, warranty information, and other relevant details should be clear and not intentionally misleading.

Sellers should only list products that they are legally permitted to sell and have the authority to offer.

3. Prohibited and Restricted Products

Sellers must not list products that are illegal, counterfeit, stolen, fraudulent, unsafe, prohibited by applicable law, or otherwise restricted by the platform.

Grid Ecommerce may remove, restrict, suspend, or request changes to listings that are considered inappropriate, misleading, unlawful, or inconsistent with platform requirements.

4. Pricing and Availability

Sellers are responsible for maintaining accurate product prices, stock information, applicable offers, and availability.

If an item becomes unavailable or information changes, the seller should update the relevant listing as soon as reasonably possible.

5. Orders and Fulfilment

Sellers are expected to process accepted orders responsibly and within the applicable fulfilment arrangements.

Products supplied to customers should reasonably correspond with the description, specifications, quantity, condition, and other information presented at the time of purchase.

6. Delivery and Order Handling

Where sellers are responsible for delivery or preparing products for delivery, they should package and handle orders appropriately and provide accurate information required for successful fulfilment.

Delivery methods, charges, estimated timelines, and responsibilities may vary depending on the applicable store or platform configuration.

7. Returns, Refunds and Cancellations

Returns, refunds, replacements, and cancellations are subject to the applicable policies and terms displayed on the website.

Sellers are expected to cooperate with legitimate customer requests and platform procedures relating to returned, damaged, defective, incorrect, or cancelled orders where applicable.

8. Product Quality and Authenticity

Sellers are responsible for the quality, authenticity, legality, safety, and condition of products they offer.

Where a product includes a seller, manufacturer, or other warranty, the applicable warranty information and conditions should be communicated accurately to customers.

9. Customer Service and Conduct

Sellers should communicate with customers professionally and respectfully. Fraudulent activity, abusive conduct, manipulation, misleading representations, or attempts to misuse platform features may result in appropriate action.

10. Fees, Payments and Settlements

Any commissions, service charges, transaction fees, payment processing arrangements, settlements, or other applicable charges will be governed by the terms or arrangements applicable to the individual seller account.

Sellers are responsible for providing accurate payment and settlement information where required.

11. Compliance With Laws

Sellers are responsible for ensuring that their products, listings, business activities, taxes, licences, permits, warranties, advertising, and customer transactions comply with applicable laws and regulatory requirements.

Nothing provided through the platform should be interpreted as legal, tax, or regulatory advice to a seller.

12. Intellectual Property

Sellers should only upload or use product images, trademarks, descriptions, branding, and other content that they own or have appropriate permission to use.

Content that infringes the intellectual property or other rights of third parties may be removed or restricted.

13. Account or Listing Restrictions

Grid Ecommerce may review, restrict, suspend, or remove seller accounts, products, listings, or access to certain platform features where reasonably necessary for security, compliance, suspected misuse, policy violations, fraudulent activity, or protection of customers and the platform.

14. Policy Updates

This Seller Policy may be updated periodically to reflect changes in platform operations, features, legal requirements, or business practices.

Sellers should review the current version of this policy from time to time.

15. Contact

For questions regarding seller accounts or this Seller Policy, please contact us through the contact information provided on the website.