01 Information We May Collect

The information collected may depend on how you interact with Grid Ecommerce and which services or features you use.

Information may include:

• Name and contact information
• Email address and telephone number
• Billing or delivery address
• Account and profile information
• Order and transaction information
• Customer support communications
• Seller or business information where applicable
• Device, browser, and general usage information
• Information voluntarily provided through forms, reviews, or messages

02 Account Information

When users register for an account, Grid Ecommerce may collect information required to create, maintain, secure, and operate that account.

Users are responsible for ensuring that the information submitted through their account is accurate and reasonably up to date.

03 Order & Transaction Information

When an order is placed, information relating to the transaction may be collected and processed to facilitate purchasing, payment, fulfilment, delivery, customer support, returns, refunds, or related services.

Such information may include:

• Products ordered
• Order value and transaction details
• Delivery information
• Selected payment method
• Order status and fulfilment information
• Return, refund, or cancellation records where applicable

04 Payment Information

Payments may be processed through banks, payment gateways, mobile financial services, card networks, or other authorized payment providers.

Grid Ecommerce may receive transaction-related information necessary to confirm or manage a payment, but payment providers may independently collect and process payment information according to their own policies and systems.

05 How Information May Be Used

Information may be used for purposes including:

• Creating and managing customer or seller accounts
• Processing and managing orders
• Facilitating payments and transaction verification
• Coordinating delivery and fulfilment
• Providing customer and seller support
• Managing returns, refunds, cancellations, or disputes
• Preventing fraud, abuse, and unauthorized activity
• Maintaining platform security and performance
• Improving website functionality and user experience
• Sending service-related notices and account communications
• Supporting promotions or marketing where permitted and applicable

06 Sellers & Marketplace Transactions

Where Grid Ecommerce operates as a marketplace, certain customer information may need to be shared with the relevant seller to process and fulfil an order.

Sellers should use customer information only for legitimate order, fulfilment, support, warranty, return, or other permitted transaction-related purposes.

07 Delivery & Logistics Providers

Information necessary for delivery may be shared with couriers, logistics partners, fulfilment providers, or other relevant service providers.

This may include information such as customer name, delivery address, telephone number, order reference, and delivery instructions where reasonably required.

08 Third-Party Service Providers

Grid Ecommerce may use third-party providers for services such as hosting, payments, communications, analytics, delivery, security, customer support, or other operational functions.

Such providers may process information where reasonably necessary to perform the relevant service.

09 Cookies & Similar Technologies

Grid Ecommerce may use cookies or similar technologies to support website functionality, remember user preferences, maintain sessions, understand website usage, improve performance, and support relevant features.

Browser settings may allow users to control or block certain cookies. Disabling necessary cookies may affect the availability or operation of some website features.

10 Communications

Grid Ecommerce may send communications relating to accounts, orders, payments, deliveries, security, customer support, policy changes, or other service-related matters.

Promotional communications may also be sent where applicable. Available unsubscribe or preference controls should be used where provided.

11 Information Security

Grid Ecommerce may use reasonable administrative, technical, and operational measures intended to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet-based service, electronic transmission, or storage system can be guaranteed to be completely secure.

12 Data Retention

Information may be retained for as long as reasonably necessary for the purposes for which it was collected, including account management, transactions, support, fraud prevention, dispute handling, operational requirements, and compliance obligations.

Retention periods may vary depending on the type of information and the circumstances in which it is processed.

13 User Choices & Requests

Depending on the available platform features and applicable requirements, users may be able to review, update, or correct certain account information.

Users may also contact Grid Ecommerce regarding reasonable privacy-related questions or requests concerning their information.

14 Account Closure

Users may request account closure where such functionality is available. Certain information may remain retained where reasonably necessary for completed transactions, dispute resolution, fraud prevention, record keeping, or other legitimate requirements.

15 Children's Use

Grid Ecommerce is intended for users who are legally able to enter into relevant transactions or who use the platform with appropriate parental or guardian involvement where required.

Users should not knowingly provide personal information relating to children where doing so is inappropriate or unauthorized.

16 Fraud & Security Monitoring

Information may be reviewed or processed where reasonably necessary to identify suspicious transactions, prevent fraud, investigate misuse, protect accounts, enforce platform policies, and maintain the security of Grid Ecommerce.

17 Disclosure Required by Law

Information may be disclosed where reasonably required to comply with applicable legal obligations, lawful requests, court orders, regulatory requirements, investigations, or the protection of legitimate rights and interests.

18 External Links

The Grid Ecommerce website may contain links to third-party websites, applications, payment services, social platforms, or other external services.

External services operate under their own privacy practices and policies. Users should review those policies before providing information to third parties.

19 Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in platform features, business practices, service providers, operational requirements, or applicable requirements.

The latest version made available on the website will replace previous versions where applicable.

20 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your information, please contact us through the official contact details provided on the Grid Ecommerce website.